Refund Policy – DIPSSERVICE

1. Introduction

At DIPSSERVICE, we are committed to providing high-quality digital intellectual property protection services to our customers. Our goal is to ensure that every user experiences the full benefits of our platform while maintaining a fair and transparent approach to refunds.

This Refund Policy outlines the conditions under which refunds may be granted, the process for requesting a refund, and the circumstances in which refunds may not be available. While we strive for customer satisfaction, we also recognize the nature of digital services and the operational costs associated with our platform. As such, refunds will be handled on a case-by-case basis in accordance with the terms outlined below.

By using DIPSSERVICE, you agree to this Refund Policy and understand that our services involve digital content protection, monitoring, and enforcement, which may impact refund eligibility. If you have any questions or concerns, our support team is available to assist you.

2. Eligibility for Refunds

At DIPSSERVICE, we strive to provide high-quality digital intellectual property protection services. However, we understand that circumstances may arise where a refund request is necessary. Below are the conditions under which refunds may or may not be granted.

2.1 Refundable Situations

You may be eligible for a refund if:

Service Failure – If DIPSSERVICE fails to deliver the core services promised in your subscription (e.g., failure to scan for infringements, failure to send DMCA takedown notices due to internal errors).
Technical Issues – If prolonged technical issues prevent you from accessing or using our platform, and our support team is unable to resolve them within a reasonable timeframe.
Unauthorized Charges – If you were charged without your authorization, and you report the issue within 7 days of the transaction.
Duplicate Payments – If you were mistakenly charged more than once for the same service.
Cancellation Before Service Use – If you cancel your subscription before any scans, infringement reports, or takedown notices have been generated, you may be eligible for a full or partial refund.

2.2 Non-Refundable Situations

Refunds will not be issued under the following circumstances:

Change of Mind – If you no longer wish to use our services after subscribing but no service failure has occurred.
Partial Use of Service – If you have already utilized part of your subscription benefits (e.g., received infringement reports, scans, or takedown actions), refunds will not be issued.
Failure to Cancel on Time – If you did not cancel your subscription before your next billing cycle, you will be charged as scheduled, and refunds will not be provided.
Policy Violations – If your account has been suspended or terminated due to a violation of DIPSSERVICE‘s Terms of Service, you will not be eligible for a refund.
Third-Party Platform Limitations – If external platforms (e.g., websites, social media companies) refuse to remove infringing content despite our takedown requests, this is beyond our control, and refunds will not be granted.
Force Majeure Events – Refunds will not be provided for service disruptions caused by factors beyond our control, such as internet outages, cyberattacks, or regulatory changes.

If you believe you qualify for a refund, please refer to Section 4: Refund Request Process for instructions on how to submit your request.

3. Subscription-Based Refund Policy

DIPSSERVICE operates on a subscription-based model, offering both monthly and annual plans to our users. Our refund policy for subscriptions is designed to ensure fairness while maintaining the integrity of our services.

3.1 Monthly Subscriptions

Refunds for monthly subscriptions are generally not available once the payment has been processed, as users gain immediate access to our digital services upon payment.
If a technical issue or service failure prevents the user from utilizing our services as intended, they may request a refund within 7 days of the billing date.
Refunds are not granted for partial use of a subscription period, failure to cancel on time, or dissatisfaction after usage.

3.2 Annual Subscriptions

Users who purchase an annual subscription may be eligible for a partial refund if they cancel within the first 14 days of the subscription. In such cases, a prorated refund will be issued, deducting the cost of services used during that period.
After 14 days, annual subscriptions become non-refundable, except in cases of verified service failure or billing errors.
If an annual subscriber wishes to cancel, their service will continue until the end of the billing cycle, but no further charges will be applied.

3.3 Free Trials and Refund Eligibility

If a user signs up for a free trial, they will not be charged until the trial period ends.
Refunds are not granted for users who forget to cancel before their trial converts into a paid subscription. It is the user’s responsibility to manage their subscription before the trial ends.
If the user encounters technical difficulties preventing proper use of the service during a free trial, they should contact DIPSSERVICE support before the trial period expires to discuss possible solutions.

4. Refund Request Process

At DIPSSERVICE, we aim to provide a seamless experience for our users. If you believe you are eligible for a refund, please follow the steps below to submit your request:

4.1 How to Submit a Refund Request

To initiate a refund request, you must:

Contact Support – Send an email to billing@DIPSSERVICE.com or use the contact form on our website.
Provide Necessary Details – Include the following information in your request:
- Your full name and registered email address.
- Your subscription plan (monthly/annual) and order ID.
- The reason for your refund request, with a detailed explanation.
- Any supporting documentation (e.g., screenshots of errors, proof of failed service).
Submit the Request – Once all information is provided, submit the request and wait for confirmation from our support team.

4.2 Review and Verification

Our team will review your request within 5-7 business days and may contact you for additional information.
If the refund request is approved, you will receive confirmation via email.
If the request is denied, we will provide a detailed explanation.

4.3 Refund Issuance

Approved refunds will be processed within 7-10 business days and credited back to the original payment method.
If the original payment method is unavailable, a suitable alternative (such as store credit) may be offered.

For any questions regarding the refund process, please contact our support team at billing@DIPSSERVICE.com.

5. Processing Time and Method

At DIPSSERVICE, we strive to process refund requests as efficiently as possible. Below is a breakdown of how refunds are handled once a request has been approved.

5.1 Processing Time

Once a refund request is submitted, it will be reviewed within 5-7 business days.
If additional information is required, our support team will reach out via email. Delays in responding to these inquiries may extend the processing time.
Approved refunds will be processed within 7-10 business days after approval. However, the exact time may vary depending on the payment provider or financial institution.

5.2 Refund Method

Original Payment Method: Whenever possible, refunds will be issued back to the original payment method used for the purchase (e.g., credit card, PayPal, or other payment gateways).
Store Credit or Account Balance: In some cases, users may opt to receive store credit or a balance in their DIPSSERVICE account for future use. This option is non-transferable and can only be used within the platform.
Alternative Payment Arrangements: If a refund cannot be processed via the original payment method due to technical limitations, an alternative method may be offered at the discretion of DIPSSERVICE.

5.3 Currency and Transaction Fees

Refunds will be issued in the same currency as the original transaction. Any exchange rate differences or fluctuations will not be covered by DIPSSERVICE.
Certain payment processors may deduct transaction fees or non-refundable charges that DIPSSERVICE cannot reimburse. Users are encouraged to check with their financial institution regarding these policies.

If you have any concerns about the refund process or have not received your refund within the specified time frame, please contact our support team at billing@dipsservice.com

6. Non-Refundable Situations

At DIPSSERVICE, we strive to provide high-quality digital intellectual property protection services. However, certain situations are not eligible for refunds due to the nature of our services. Below are the circumstances under which a refund request will be denied:

6.1 Digital Service Consumption

Due to the instant nature of our digital services, refunds cannot be granted once a service has been initiated, processed, or completed. This includes but is not limited to:

The generation of infringement detection reports.
The execution of digital scans for copyrighted content.
The submission of DMCA takedown requests on behalf of the user.

Once these services have been performed, the costs associated with them are irreversible, and no refund will be provided.

6.2 Misuse or Violation of DIPSSERVICE Terms

Refunds will not be issued if a user has violated DIPSSERVICE’s Terms of Service or engaged in any prohibited activities, including but not limited to:

Submitting fraudulent claims of copyright ownership.
Using DIPSSERVICE services for illegal or unethical purposes.
Sharing account access with unauthorized individuals or entities.
Engaging in any attempt to abuse or exploit the refund policy.

If a refund request is made under such conditions, it will be automatically denied, and the user’s account may be suspended or terminated.

6.3 Third-Party Platform Issues

DIPSSERVICE facilitates the protection of intellectual property but cannot guarantee the actions of third-party platforms, such as social media sites, content-sharing platforms, or search engines. Refunds will not be granted in cases where:

A third-party platform refuses or delays the removal of infringing content.
A takedown request is rejected by the platform due to their own policies.
The user experiences delays in enforcement beyond DIPSSERVICE’s control.

Our service ensures that infringement is detected and reported, but we cannot guarantee immediate or complete removal from external sites that operate under independent policies.

6.4 Failure to Cancel on Time

Users are responsible for managing their subscription status. Refunds will not be issued if:

A user forgets to cancel their subscription before the next billing cycle.
A subscription is automatically renewed due to user oversight.
The user fails to cancel before the free trial period (if applicable) ends.

Users can manage their subscription status and cancellations through their DIPSSERVICE account settings.

6.5 Force Majeure and Unforeseen Circumstances

DIPSSERVICE is not liable for service disruptions or failures caused by events beyond our control, including but not limited to:

Internet outages or cybersecurity attacks.
Technical failures or server downtimes.
Regulatory changes affecting the enforcement of copyright protections.

Refunds will not be provided in these cases, as they fall outside the scope of DIPSSERVICE’s operational control.

7. Chargebacks and Disputes

At DIPSSERVICE, we strive to provide transparent and fair billing practices for all our customers. If you experience any issues with our service or believe there has been an incorrect charge, we strongly encourage you to contact our support team before initiating a chargeback or payment dispute.

7.1 Unauthorized Chargebacks

Filing a chargeback without first attempting to resolve the issue with DIPSSERVICE may be considered a violation of our Terms of Service. If a chargeback is initiated without prior communication, the following actions may be taken:

Your account may be suspended or permanently terminated to prevent further unauthorized use of our services.
You may be blacklisted from future purchases, preventing you from subscribing again.
Any unresolved balances due to fraudulent chargebacks may be referred to a collections agency or reported to the appropriate legal authorities.

7.2 Dispute Resolution

If you believe you were incorrectly charged or have concerns about our services, please contact our billing support team at billing@dipsservice.com before filing a dispute with your bank. We are committed to resolving issues quickly and fairly.

7.3 Refunds After Chargeback

If a chargeback is found to be fraudulent or unjustified, and we successfully dispute it, you will not be eligible for a refund under our standard DIPSSERVICE refund policy. In cases where we determine that a chargeback was made in good faith, we may issue a partial refund or account credit, at our sole discretion.

7.4 Bank and Payment Processor Policies

Once a chargeback is filed, DIPSSERVICE must comply with the dispute resolution process set by your payment provider (e.g., PayPal, Stripe, Visa, Mastercard). This process can take 30–90 days to resolve, depending on your financial institution. During this time, we may temporarily suspend your account while awaiting a final resolution.

7.5 Fraud Prevention Measures

To prevent fraudulent chargebacks and maintain the integrity of our services:

All transactions are logged, and IP addresses are recorded for verification.
We may require additional identity verification for high-risk transactions.
Multiple chargeback attempts may lead to legal action to recover lost funds.

8. Policy Updates

DIPSSERVICE reserves the right to modify, update, or amend this Refund Policy at any time to reflect changes in our services, legal requirements, or business practices. Any revisions to this policy will be effective immediately upon posting on our website, unless otherwise stated.

Customers are encouraged to review this policy periodically to stay informed of any updates. Continued use of DIPSSERVICE after changes have been posted constitutes acceptance of the revised policy.

In the event of significant changes that materially affect users’ rights or obligations, we will make reasonable efforts to notify subscribers through email, in-platform notifications, or other appropriate means before the changes take effect.

If you have any questions about this Refund Policy or any updates to it, please contact us at: billing@dipsservice.com